.form-card {
    background: #fff;
    border-radius: 16px;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.3);
    overflow: hidden;
}

.form-header {
    background: linear-gradient(135deg, #4a5568 0%, #2d3748 100%);
    color: #fff;
    padding: 30px;
    text-align: center;
}

.form-header h1 {
    font-size: 1.8rem;
    margin-bottom: 8px;
}

.form-header p {
    opacity: 0.9;
    font-size: 0.95rem;
}

form {
    padding: 30px;
}

.form-group {
    margin-bottom: 20px;
}

label {
    display: block;
    font-weight: 600;
    color: #374151;
    margin-bottom: 8px;
    font-size: 0.9rem;
}

.required {
    color: #ef4444;
}

/*
input[type="text"],
input[type="email"],
input[type="tel"],
select,
textarea {
    width: 100%;
    padding: 12px 16px;
    border: 2px solid #e5e7eb;
    border-radius: 8px;
    font-size: 1rem;
    transition: all 0.3s ease;
    font-family: inherit;
}
*/

input:focus,
select:focus,
textarea:focus {
    outline: none;
    border-color: #667eea;
    box-shadow: 0 0 0 3px rgba(102, 126, 234, 0.1);
}

textarea {
    resize: vertical;
    min-height: 120px;
}

select {
    cursor: pointer;
    background: #fff;
}

.file-upload-wrapper {
    position: relative;
    border: 2px dashed #d1d5db;
    border-radius: 8px;
    padding: 30px;
    text-align: center;
    transition: all 0.3s ease;
    cursor: pointer;
}

.file-upload-wrapper:hover {
    border-color: #667eea;
    background: #f8fafc;
}

.file-upload-wrapper input[type="file"] {
    position: absolute;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    opacity: 0;
    cursor: pointer;
}

.file-upload-label {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 8px;
    color: #6b7280;
}

.file-icon {
    font-size: 2rem;
}

.file-list {
    margin-top: 12px;
}

.file-item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 8px 12px;
    background: #f3f4f6;
    border-radius: 6px;
    margin-bottom: 8px;
    font-size: 0.9rem;
}

.file-item .remove-file {
    background: none;
    border: none;
    color: #ef4444;
    cursor: pointer;
    font-size: 1.2rem;
    padding: 0 8px;
}

.submit-btn {
    width: 100%;
    padding: 16px;
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    color: #fff;
    border: none;
    border-radius: 8px;
    font-size: 1.1rem;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.3s ease;
}

.submit-btn:hover {
    transform: translateY(-2px);
    box-shadow: 0 8px 20px rgba(102, 126, 234, 0.4);
}

.submit-btn:disabled {
    opacity: 0.7;
    cursor: not-allowed;
    transform: none;
}

.success-message,
.error-message {
    padding: 40px 30px;
    text-align: center;
}

.success-icon {
    width: 80px;
    height: 80px;
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 20px;
    font-size: 2.5rem;
    color: #fff;
}

.error-icon {
    width: 80px;
    height: 80px;
    background: linear-gradient(135deg, #ef4444 0%, #dc2626 100%);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 20px;
    font-size: 2.5rem;
    color: #fff;
}

.success-message h2 {
    color: #10b981;
    margin-bottom: 16px;
}

.error-message h2 {
    color: #ef4444;
    margin-bottom: 16px;
}

.ticket-id {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    color: #fff;
    padding: 16px 24px;
    border-radius: 8px;
    font-size: 1.4rem;
    font-weight: 700;
    letter-spacing: 1px;
    margin: 20px 0;
    display: inline-block;
}

.success-note {
    color: #6b7280;
    font-size: 0.9rem;
    margin-top: 16px;
    line-height: 1.5;
}

.new-ticket-btn,
.retry-btn {
    margin-top: 24px;
    padding: 12px 32px;
    background: #374151;
    color: #fff;
    border: none;
    border-radius: 8px;
    font-size: 1rem;
    cursor: pointer;
    transition: all 0.3s ease;
}

.new-ticket-btn:hover,
.retry-btn:hover {
    background: #1f2937;
}

@media (max-width: 480px) {

    .form-header {
        padding: 20px;
    }

    .form-header h1 {
        font-size: 1.4rem;
    }

    form {
        padding: 20px;
    }
}